π Shipping Updates
π¦ Shipping Times
We aim to process and pack your order within 1β3 business days.
Once shipped, your estimated delivery time is:
- Turkey: 6β10 business days
- Europe: 5β7 business days
Please note: During peak seasons or sales events, slight delays may occur.
π Pre-Order & Made-to-Order Items
Some of our most unique pieces are made-to-order or released on pre-sale.
These items may take up to 4 weeks before shipment.
Weβll keep you updated throughout the process β thanks for your patience while we create something worth the wait.
β FAQ
Q: How do I know if an item is pre-order?
A: We mark pre-order items clearly on the product page. Feel free to contact us before purchasing if youβre unsure.
Q: Can I change my shipping address after placing an order?
A: You can email us at info@zwoyren.com if your order hasnβt shipped yet β weβll do our best to make the change in time.
Q: What if my package gets stuck or delayed?
A: Occasionally, international shipping may face customs delays. If your tracking hasnβt updated in over 10 business days, reach out β weβll assist you.
π Customs & Import Duties
For Turkey:
Customs, Taxes and Import Responsibility Policy (Turkey)
All orders placed through our store are shipped internationally from outside of Turkey. Any customs duties, value-added tax (VAT), import fees, handling charges, and any other official costs that may arise upon entry into Turkey are solely and exclusively the responsibility of the buyer (customer).
By completing a purchase, the customer acknowledges and agrees in advance to bear any such additional costs, confirms that they have been informed of these potential charges, and waives any right to dispute them.
In the event that the customer fails to provide required payments, documentation, or information requested by customs authorities in a timely and complete manner:
- The order will not be delivered,
- The shipment may be held at customs, destroyed, or returned to the sender.
In such cases:
- No refunds will be issued,
- Shipping costs are non-refundable,
- All costs related to return, storage, destruction, or reshipment shall be borne by the customer.
Our store shall not be held liable for any delays, additional charges, non-delivery, or any actions taken by customs authorities or other official entities.
By placing an order, the customer confirms that they have read, understood, and irrevocably accepted these terms and conditions.
For Other Countries:
Some countries may charge additional customs duties or import taxes. These charges are determined by local authorities and are the responsibility of the customer.
π Need Help?
Weβre always here for you.
π§ info@zwoyren.com