Shipping Policy

🚚 Shipping Updates

📦 Shipping Times
We aim to process and pack your order within 1–3 business days.

Once shipped, your estimated delivery time is:

• Turkey: 6–10 business days

• Europe: 5–7 business days

Please note: During peak seasons or sales events, slight delays may occur.

🛠 Pre-Order & Made-to-Order Items
Some of our most unique pieces are made-to-order or released on pre-sale.
These items may take up to 4 weeks before shipment.
We’ll keep you updated throughout the process — thanks for your patience while we create something worth the wait.

🌍 Customs & Import Duties

For Turkey:
You won’t pay any customs or shipping fees. Zwoyren covers all related charges.
Thanks to our customs brokerage service, your orders are not subject to Turkey’s current import limits.
You can shop freely — in any quantity or amount.

For Other Countries:
Some countries may charge additional customs or import duties.

❓ FAQ
Q: How do I know if an item is pre-order?
A: We mark pre-order items clearly on the product page. Feel free to contact us before purchasing if you’re unsure.

Q: Can I change my shipping address after placing an order?
A: You can also email us at info@zwoyren.com if your order hasn’t shipped yet — we’ll do our best to make the change in time.

Q: What if my package gets stuck or delayed?
A: Occasionally, international shipping may face customs delays. If your tracking hasn’t updated in over 10 business days, reach out — we’ll assist right away.

💌 Need Help?
We’re always here for you.
📧 info@zwoyren.com